In my last two flexiBlog posts, I’ve recapped the workplace trends we observed coming out of the pandemic and explored the impact commuter benefits have had in shaping the work environment over the last year, as well as hinting at what that may mean for our future. This week concludes my 2023 flexiBlog series, and I share my thoughts with you on flexigo’s plans and vision for 2024 and beyond, including the role we strive to play in supporting our clients’ long-term success. I have enjoyed connecting with you throughout the year, and I look forward to being in touch again in the New Year!

Through my reflection of the workplace trends that shaped 2023, two significant forces stood out – the increasingly widespread adoption of hybrid work models and the critical role commuter benefits played across the corporate landscape. The most forward looking and highest performing companies are recognizing the need for innovative solutions to address the challenges of a changing work environment. At flexigo, we engage with these companies to combine their goals and dream for the future with our insights and experience to develop and deploy a set of flexible mobility solutions that benefit the organization, its employees and the communities in which they operate. Our quest to find win-win-win strategies for every client is our passion and drives us to be better every day, leading to the creation and delivery of the most comprehensive suite of post-pandemic mobility tools and services available today.

The Impact of Commuter Benefits and the Rise of Hybrid Work

The year 2023 witnessed a paradigm shift in the way many businesses approached work. Based on a balance between work efficiency, quality work product, and employee engagement, hybrid work models became the norm, emphasizing flexibility and work-life balance. With this shift, the importance of commuter benefits rose sharply, as organizations sought ways to support employees in their daily commute as they were asked to be back in the office more regularly. Those employers most focused on the employee experience have offered a variety of solutions to their workers, including Wi-Fi enable commuter shuttles, digitally accessed carpool and vanpool services, and on-demand and guaranteed ride home solutions.

 But developing the right mobility strategy presented its own set of challenges. To understand the latest developments in commuter solutions and craft the set of solutions that best meet the needs of employees and which optimize the organization’s financial position, companies have turned to a variety of TDM consultants, networks of experts, and innovative solutions providers.

Enter flexigo: A Glimpse into 2024

flexigo, a pioneer in mobility technology, envisions a future where commuting is no longer seen as a pain that must be endured, but rather as an experience optimized for efficiency, sustainability, and employee well-being. In early 2024, flexigo's all-in-one platform is set to introduce new features on its time-proven solutions, as well as launching extended services designed to cater to the diverse commuting needs of modern workplaces.

flexigo’s Expanding Platform

1. Planning Tools: flexigo's powerful flexiCommute Analysis tool, leveraging employee data, will aid organizations in crafting tailored solutions that consider various factors such as distance, transportation modes, and employee preferences. Add the ROI Calculator into the mix, and companies can now more fully understand the larger financial impact of their transportation decisions. The flexigo team works closely with each of our clients throughout the project planning process to ensure the scenarios explored will help the organization achieve its goals.
   
   
2. Complete Suite of Solutions: From advanced digital carpool and vanpool services to fixed line and demand-responsive routed shuttles, flexigo offers a full range of commuting options aimed at optimizing travel efficiency and reducing environmental impact.
   
   
3. Integrated Services on a Single App: flexigo's all-encompassing rider app ensures a seamless experience for users, with access to our complete set of services which include closed-loop carsharing, private ride-hailing, fixed line, dynamic, and loop shuttles, and vanpool and carpool services. And in early 2024, that list of available services will expand to include both parking reservations and integrated trip planning. Just like our other services, these new options will be intuitive to use and will continue to improve transportation efficiency.
   
   
4. Administrative Portal and Driver App: Employers benefit from a unified administrative portal, streamlining the management of employee commuting programs, while drivers enjoy a dedicated app for efficient service delivery.
   
   
5. Continuous Improvement: Portal dashboards and our full set of standard and customized reporting tools present a complete and transparent overview operations. Any inefficiencies, irregularities within the network, or any pending rider request are easily identified so the necessary actions can be taken without delay. Usage ratios and trends are also displayed for ridership performance analysis. Companies can use these reporting tools to inform the creation of a mobility strategy that evolves with their needs over time based on insights derived from real usage data.

Automation and Integration

flexigo's commitment to simplifying the commuting experience extends to automation and integration. The platform seamlessly integrates with employers' HRMS, shift management, gate entry, and reimbursement systems. This enables automated onboarding and offboarding of employees on the platform, ride scheduling for shift workers, app access to all eligible services, and processing of travel-related expense reports.

The integration of Chat GPT-enabled reservation services, offered in beta starting in early 2024, adds another layer of user-friendly interaction with flexigo's services.

Future-Ready with API Integration

flexigo embraces the future with open arms, ensuring compatibility with emerging technologies. As autonomous vehicles become more prevalent, flexigo's API integration will seamlessly connect with these vehicles, providing users with cutting-edge commuting solutions.

Multi-Employer Structure for Enhanced Efficiency

flexigo's innovative multi-employer structure allows companies in the same area to share services, promoting efficient and cost-effective commuting solutions with lower costs per ride and reduced emissions per rider.

Commitment to Positive ROI Transportation Programs

flexigo remains committed to collaborating with clients to develop ROI-positive transportation programs. These programs not only reduce commuting costs for both employees and employers but also enhance talent attraction and retention, improve employee engagement, and contribute to environmental sustainability, all of which improve an organization’s bottom line.

Future-Oriented Mobility Solutions

As the benefits provided by flexigo's suite of mobility solutions continue to grow, we are emerging as the most complete and flexible platform in the market, offering unparalleled support for employers navigating the complexities of modern commuting and transportation challenges. As the workplace continues to evolve, flexigo stands as the ideal partner for structuring effective commuter solutions both today and into the future.

If you’re interested in learning more, I invite you to explore the information and tools available on our website and to reach out to our dedicated team at hello@flexigo.com to discover how we can revolutionize commuting experiences for your organization, employees, and community. flexigo is not just a mobility solution; it's a pathway to a more efficient, sustainable, and enjoyable future of work.

By Dave Gallon - Managing Director US, flexigo