flexiShuttle

Registration

Riders register on the flexigo mobile app and indicate if they are interested in using a shuttle for their commute. They identify  their home address, as well as their office location, if the company has more than one worksite.

Scheduling

Dynamic routing is built based on rider demand around a set point and time for departure or arrival, and can be planned for either a single instance or to recur regularly. More than one time slot can be defined both for inbound and outbound.  I.e. 8, 9 and 10 AM for arrival, 3, 4 and 5 PM for departure.

Booking

An enrollment period is set during which the riders make their ride requests for on-demand routes via the app for the time of arrival and/or departure suiting their needs. Routes are then created dynamically by the route optimization engine based on the collected demand once the enrollment period is closed.

Route Optimization

Route optimization takes into account the parameters set by the system administrator - shuttle stop locations, travel duration restrictions, occupancy ratios, and vehicle and driver costs - and creates routes that are optimized across these criteria. Shuttle stops can be defined as either the rider’s home or preset stops within walking distance from their homes. Using home locations further increases usability, adoption and retention of riders. The resulting route suggestions can also be reviewed and manually edited by the administrator before being activated, or they can be activated automatically by the system once created.

Resource Assignment & Route Activation

After a route has been created and approved, a vehicle and driver is assigned by the administrator or automatically by the system. Vehicles and drivers are registered on the web portal. The related documents can be uploaded to the system by the administrators, which tracks expiration dates and sends renewal alerts.

Once the vehicle and driver are assigned to a route, the route is activated, either manually by the administrator or automatically by the system, which triggers a notification to the driver and all riders who made a request during the enrollment period. At this point, the route is also visible on the system to all eligible riders.

Route Search

Active routes either fixed ones or ones created by the system based on demand, can be searched by riders. If there are available seats on suitable rides, reservations can be made for either a single trip or for multiple days. This feature serves riders that did not make a ride request during the enrollment period and for those whose plans have changed since their request was made.

Ride Experience

Riders access their route information, see their next rides, track their shuttle in real time and receive notifications when the shuttle is approaching their pick-up point, all directly from the app. Estimated arrival times are also updated in the rider’s app in real time.

Riders check-in by scanning the QR code located at the door or scan their employer ID badges during boarding. This allows for automated compliance report creation by logging the check-in time and location of each rider on the system.

If plans change, riders can delete their reservation for a route at any time.

Feedback

Riders can send feedback about their specific trips, or the service in general, to administrators through the feedback module within the app. Messages are tracked through the user support page on the web portal and riders are notified when there is a response or resolution to the feedback they provided. While on board, riders also have a feedback button on their Active Ride screen.

Management and Reporting

Administrators have access to a wide variety of functions and tools through the flexigo web portal:

• Real-time tracking of shuttles Ridership attendance for internal and external reporting
• Departure and arrival times of each route and its stops as well  as shuttles progress and on time performance
• Number of planned and active riders on each route
• Ability to add new riders within the vicinity if the number of  riders  on certain routes are below compliance levels
• Vehicle/driver documentation governance
• Cost, emissions and duration per ride and per mile
• Costing and digital reconciliation with transportation provider
• Detailed cost breakdown for cost center reporting as well as distributing the cost among employers on shared deployments
• Feedback ticketing system for rider requests and feedback

Registration

Riders register on the flexigo mobile app and indicate if they are interested in using a shuttle for their commute. They identify their home address, as well as their office location, if the company has more than one worksite.

Manual Planning

Fixed routes operate on a regular schedule either for the same group of riders or on a reservation-based system using the predetermined pick-up and drop-off points. Observing the rider candidates on the map, administrators can assign virtual stops to each user and create routes. Pick-up and drop-off times for each stop and the total trip durations are calculated automatically by the system.

Automated Route Planning

Fixed route creation can also be automated by the route optimization engine.   Route optimization takes into account the parameters set by the system administrator - shuttle stop locations, travel duration restrictions, occupancy ratios, and vehicle and driver costs - and creates routes that are optimized across these criteria. Shuttle stops can be defined as either the rider’s home or preset stops within walking distance from their homes. Using home locations further increases usability, adoption and retention of riders. The resulting route suggestions can also be reviewed and manually edited by the administrator before being activated, or they can be activated automatically by the system once created.

Resource Assignment & Route Activation

After a route has been created and approved, a vehicle and driver is assigned by the administrator or automatically by the system. Vehicles and drivers are registered on the web portal. The related documents can be uploaded to the system by the z, which tracks expiration dates and sends renewal alerts.

Once the vehicle and driver are assigned to a route, the route is activated, either manually by the administrator or automatically by the system, which triggers a notification to the driver and all riders who made a request during the enrollment period. At this point, the route is also visible on the system to all eligible riders.

Route Search & Booking

Riders can search for routes based on their departure and arrival times and locations.  Available seats on suitable routes are displayed and reservations can be made for either a single trip or for multiple days.

Ride Experience

Riders access their route information, see their next rides, track their shuttle in real time and receive notifications when the shuttle is approaching their pick-up point, all directly from the app. Estimated arrival times are also updated in the rider’s app in real time. 

Riders check-in by scanning the QR code located at the door or scan their employer ID badges during boarding. This allows for automated compliance report creation by logging the check-in    ztime and location of each rider on the system

If plans change, riders can delete their reservation for a route at any time.

Feedback

Riders can send feedback about their specific trips, or the system in general, to administrators through the feedback module on the mobile app’s home screen. Messages are tracked through the user support page on the web portal and riders are notified when there is a response or resolution to the feedback they provided. While on board, riders also have a feedback button on their Active Ride screen.

Management and Reporting

Administrators have access to a wide variety of functions and tools through the flexigo web portal:

• Real-time tracking of shuttles Ridership attendance for internal and external reporting
• Departure and arrival times of each trip
• Number of planned and active riders on each route
• Ability to add new riders within the vicinity if the number of riders on certain routes are below compliance levels
• Vehicle/driver documentation governance
• Cost, emissions and duration per ride and per mile
• Costing and digital reconciliation with transportation provider
• Detailed cost breakdown for cost center reporting as well as     distributing the cost among employers on shared deployments
• Feedback ticketing system for rider requests and feedback